Multipliers let customers earn more points on the same purchase without you changing your base earn rate. A customer with a 2x multiplier earns double points. They come from two places: the customer’s loyalty tier, and any bonus events you’re running.
—
Why It Matters
Not every customer is the same, and your rewards programme doesn’t have to treat them that way. Multipliers give your higher-tier members a visible difference in what they earn, which gives them a reason to stay in the programme and keep buying.
Tier multipliers apply by themselves. You set them once and every qualifying order uses them, with no coupon codes to manage and no exceptions to remember.
—
The Steps
Setting tier multipliers
- Make sure the Tiers switch is on at Tracksies > Settings > Features. Tier multipliers only apply while it’s on.
- Go to Tracksies > Perkie and click the Tiers tab.
- Change the Multiplier in a tier’s row, then click Save on that row.
A multiplier can be anything from 1x to 10x. 1x means no bonus, and 1.5x means half as many points again.
The four tiers Perkie creates start with these multipliers:
| Tier | Points threshold | Multiplier |
|---|---|---|
| Bronze | 0 | 1.0x |
| Silver | 500 | 1.25x |
| Gold | 2,000 | 1.5x |
| Elite | 5,000 | 2.0x |
On sites that installed Perkie earlier, the top tier may be called VIP. You can rename it on the Tiers tab.
—
Bonus events on top
Store-wide bonus events apply on top of a customer’s tier multiplier. A Gold customer (1.5x) shopping during a double-points event earns at their tier rate first, and the event then doubles that.
Bonus events are set up on the Bonus Events tab. When two events overlap, each one’s own stacking choice decides how they add up. See Bonuses & Incentives.
—
Where customers see their multiplier
In the Points & Rewards tab in My Account, any transaction earned at more than 1x shows a small badge with the rate, such as 2x.
—
Common Questions
Do multipliers apply to all products?
They apply to the base points earned on a purchase. A product excluded from earning (see Product & Category Exclusions) earns nothing, so there’s nothing to multiply.
Can I give a specific customer a custom multiplier?
No. Multipliers come from tiers and bonus events, and there’s no per-customer setting. To give one customer something extra, add points with Adjust Points on their customer profile in Tracksies > Customers.
What if I change a tier’s multiplier? Does it apply retroactively?
No. A multiplier applies when an order earns its points. Past transactions keep the rate they were earned at, and future orders use the new one.
Can I set a multiplier higher than 2x?
Yes, up to 10x. Change it in the tier’s row on the Tiers tab and click Save.
Do Tracksies HQ tags change what a customer earns?
No. HQ’s tags are for your own use and don’t affect earning rates. If you want to reward a tagged customer, use an HQ-Based Offer instead. See Bonuses & Incentives.