Rewarding Reviews

Feature toggle: perkie.review_incentives

Review incentives reward your customers for leaving product reviews. When a customer submits a review and it gets approved, they automatically receive points or a discount coupon as a thank-you. It’s a straightforward way to build up your review count while giving customers a reason to share their experience.

This feature works with Trustie Pro’s review system. Trustie handles the review collection, and Perkie handles the reward.

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Setting Up Rewards

1. Go to Tracksies > Settings > Features and enable perkie.review_incentives
2. Go to Tracksies > Perkie > Settings and find the Review Incentives section
3. Choose your reward type:

– Points: award a set number of points to the customer’s balance
– Percentage discount: generate a coupon for a percentage off their next order
– Fixed discount: generate a coupon for a fixed dollar amount off their next order

1. Set the reward amount (e.g., 50 points, 10% off, or $5 off)
2. Optionally set conditions:

– Minimum review length (to encourage thoughtful reviews rather than one-word entries)
– Require a photo (reward only reviews that include an image)

1. Save your settings

That’s it. Rewards are now active for all approved reviews going forward.

What this toggle does and does not control

perkie.review_incentives governs the reward on this page, the one paid when a review is approved. It does not govern the other three ways Perkie can pay for a review:

• a reward when a review is submitted, before anyone approves it
• review milestones, for example a bonus on a customer’s fifth review
• photo-review milestones

Those three run whether this toggle is on or off, and they ship with working defaults. With review incentives switched off, a customer leaving their fifth review still earns 100 points.

To stop any of them, set its reward to 0 or clear its threshold list on Perkie > Tracksies Rewards, in the Reviews section. That per-row control is the reliable one, and it is the same control for every review reward.

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How Customers Receive Their Reward

The reward flow is hands-off once configured:

1. A customer submits a review through Trustie Pro’s review form
2. The review goes through your normal approval process (automatic or manual, depending on your Trustie settings)
3. When the review is approved, Perkie triggers the reward
4. If the reward is points, they’re added to the customer’s balance immediately
5. If the reward is a coupon, a unique single-use coupon is generated
6. The customer receives an email notification letting them know they’ve earned a reward, with the coupon code included if applicable

Customers can also see their earned rewards in their My Account > Perks page, so they won’t lose track of unused coupons.

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Anti-Gaming Measures

Perkie includes built-in protections to prevent customers from farming rewards:

• One incentive per product per customer. If a customer has already received a reward for reviewing a product, they won’t receive another one, even if they edit or resubmit the review. This is tracked per product, so a customer can still earn rewards by reviewing different products they’ve purchased.
• Approval-gated. Rewards are only issued when a review is approved, not when it’s submitted. Reviews that are rejected, flagged as spam, or stuck in moderation don’t trigger any reward.
• Purchase verification. Combined with Trustie Pro’s verified buyer system, you can ensure that only customers who actually bought the product can leave a review, and therefore earn a reward.

These protections work automatically. You don’t need to manually monitor for abuse.

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Common Questions

Do existing reviews get retroactive rewards?
No. Rewards are only triggered when a review is approved after the feature is enabled. Historical reviews aren’t processed, this prevents a flood of coupon emails going out to customers who reviewed months ago.

What if I change the reward amount?
Changes apply to future reviews only. Rewards already issued (points credited or coupons generated) aren’t affected.

Can I offer different rewards for different products or categories?
Not currently. The reward settings apply globally to all reviewed products. If you want to run a targeted “review this product for a bonus” campaign, consider using Perkie’s bonus points feature alongside review incentives.

Does this work with Trustie Free?
No. Review incentives require Trustie Pro’s review system, which handles the review submission and approval workflow that triggers the reward.

Where can I see which customers earned review rewards?
Review incentive transactions appear in the customer’s points history on their profile page, and in the Perkie transaction log. Each entry is labelled with the product that was reviewed.